ورق طباعة ابيض A4 اندونيسي ( Sinarline ) 80 Gsm

We are committed to providing the best shopping experience for our customers, and we take pride in the quality of our products. In the event that you are not completely satisfied with your purchases, you may submit a request for exchange or return in accordance with the terms and conditions outlined below.

1. Specified Period for Exchange and Return

- Returns: Within 7 days from the date of receiving the order.
- Exchanges: Within 14 days from the date of receiving the order.

Requests for exchange or return submitted after the specified period will not be accepted.

2. General Conditions for Exchange and Return

To be eligible for an exchange or return, the product must meet the following conditions:

- The product must be in its original condition, unused, and undamaged.
- The product must be in its original packaging, with all included accessories and tags.
- The original purchase invoice must be attached, or the order number must be provided.
- The exchange or return request must be submitted through the store's authorized customer service channels.
- The product must not be among those excluded from exchange and return.

The store reserves the right to reject the request if the product does not meet any of the aforementioned conditions.

3. Products Excluded from Exchange and Return

To ensure customer safety and product quality, the following items cannot be exchanged or returned, unless there is an obvious manufacturing defect:

- Stationery or school supplies that have been opened, used, or had their original packaging removed or damaged.
- Products specifically manufactured, prepared, or printed based on the customer's request, such as custom-printed notebooks and personalized gifts.
- Products sold during final clearance or major sale events, unless stated otherwise in the offer or product description.
- Products damaged due to misuse or improper storage by the customer.

4. Damaged or Incorrect Products

If a product is received damaged due to shipping, or if the product received is different from what was ordered, the store will bear the costs of shipping and exchange or return.

Customer service must be notified within a period not exceeding 48 hours from the time of receiving the order, providing the following:

- Order number.
- A clear description of the issue.
- Clear photos or videos showing the condition of the product and the packaging.

Claims submitted after the specified notification period may not be accepted.

5. Steps for Submitting an Exchange or Return Request

1. Contact customer service via email or the authorized contact number, providing the order number and the reason for the exchange or return request.
2. The request will be reviewed to verify that it meets the conditions.
3. Upon approval, the customer will be provided with a shipping label or a pickup will be arranged from the registered address, depending on the service available.
4. Once the product reaches our warehouse, it will be inspected and its condition assessed.
5. After passing the inspection, the replacement product will be shipped, or the refund process will be initiated.

No product should be sent to the store before obtaining prior approval from customer service.

6. Shipping Costs

- The store covers shipping costs if the product is damaged, has a manufacturing defect, or is incorrect.
- If the exchange or return is due to the customer’s preference, without any fault or error on the part of the store, the customer bears the shipping and pickup costs.
- Original shipping fees paid when placing the order are non-refundable, unless the reason for the return is a store error or a product defect.

7. Refund Policy

- The value of accepted products will be refunded using the same payment method used at the time of purchase, whenever possible.
- It may take 3 to 14 business days for the amount to appear in the bank account or on the credit card, depending on the bank or payment service provider's procedures.
- The store is not responsible for any delays caused by banks or payment service providers after the refund process has been executed.
- In the case of Cash on Delivery, the customer will be contacted to arrange a bank transfer to their account after providing the necessary details.

8. General Notes

- Initial approval of a request does not mean final acceptance for exchange or return, as the product is subject to inspection upon arrival at the store's warehouse.
- The exchange and return period is calculated from the date the customer receives the order according to the shipping company's data.
- The store reserves the right to update this policy when necessary, and the version published on the website at the time the order is placed shall apply.